Frequently Asked Questions

Below is a list of the most frequently asked questions from our customers, if you question is not listed please don't hesitate to contact us.

Q: What days do you deliver?
A: Everyday Monday to Saturday for most local deliveries and Tuesday to Saturday inclusive for overnight deliveries

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Q: Where do you deliver?
A: We deliver all over the UK and Ireland, next day, although some islands and parts of the Scottish highlands make take two days. We can ship to most European destinations and further a field within two days

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Q: Do you have a minimum order?
A: No, but for free delivery for overnight customers the order should to be over £100, but over £200 for the highlands and Islands - and for local van customers £35, however we can deliver smaller orders but they would bear a small carriage charge at cost

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Q: When do I need to place my order by?
A: For overnight customers, orders should be placed by 3.30pm for next day delivery, and orders can be left on our answer phone for delivery on the next available day. For local van deliveries anytime up to 6 AM orders can be left on our answer phone for that days' delivery.

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Q: Can I get a discount on catalogue prices?
A: The prices stated are honest prices - they are not loaded to so that you think you are getting a 'discount', but we are always happy to discuss special requirements or larger purchases and we always have some excellent bargains on our weekly specials!

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Q: Do I need to open an account?
A: It is preferable to open an account so that you can automatically receive our weekly specials keep in touch with what's new on the market or you can pay by credit card, but unfortunately we are unable to accept cash on delivery from overnight customers. 

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Q: How do I open an account?
A: All you need to do is fill in and return a credit application
(available upon request) and an account can be set up within a few days.

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Q: What if I need an emergency order in a hurry?
A: No problem - we can arrange a timed next day delivery before 9am, 10am, 12am - even same day!! however these services do incur a carriage charge at cost, we would be please to quote you

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Q: Will my frozen goods still be frozen when I receive them?  ?
A: All frozen goods will be packed with super chill ice packs and any frozen meat or fish products should still be frozen on receipt, however other products such as desserts may just be on freezing and we therefore advise you to use those up within there defrost time, typically 7-10days which will be printed on the packaging

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Q: What if my order doesn't arrive at the time it normally does?
A: Please contact our office and we can then check on our tracking system to see where your parcels are - maybe stuck in traffic or delayed at the depot - whatever the reason we will get you the answer!

Hand made Canapés

Foie Gras Escallops

Chef Knife set

Prawn Wontons

 

proscuitto sliced 

Venison Haunch Steaks

Mini Haggis Bites